CB2201Operations Management

What you will study

Course overview

This course is designed to expose students to the myriad problems and issues that operations managers face in today's fast-paced and complex business environment. Students will gain a deep understanding of fundamental concepts such as process design, capacity planning, supply chain management, and quality control. Emphasis will be placed on providing the concepts, insights, and tools necessary to address these challenges and achieve competitive advantage. Through a blend of theoretical frameworks and practical case studies, students will explore the management and improvement of operational capabilities across various organizations. Additionally, the course will examine the impact of globalization on operations, focusing on the unique challenges and opportunities presented by international supply chains. By the end of the course, students will be equipped to design and manage operations that enhance productivity, quality, and customer satisfaction on a global scale.

Official PDF, pages 1–2 · Abstract

Course content

Historical development of operations management; Product and service design; Supply chain management; Process analysis; Facility planning; Location and layout decision making; Service delivery; Distribution and inventory planning; Demand management; Quality and lean operations; Operations strategy; Globalization and Corporate social responsibility

Official PDF, page 5 · Keyword Syllabus

Intended learning outcomes

View official learning outcomes and conditions

CILOs                                              Weighting (if DEC-A1          DEC-A2          DEC-A3
                                                                  app.)
1              Describe the design and delivery processes       10                              x
               of products and services across different
               organizations, and evaluate the systems used for
               measuring and improving operations.
2              Identify and describe operations management        10             x
               as one of the core business functions.
3              Integrate operations management with other   20                                  x
               business functions to support a coherent
               corporate strategy, and determine how
               operations management decisions impact other
               business functions.
4              Identify and discuss contemporary and              15             x
               pervasive business issues that affect the
               management of operations.
5              Apply a range of appropriate quantitative and   30                                               x
               qualitative methods and tools to solve business
               problems in which management of operations is
               a critical issue.
6              Discuss the role of operations management in       15             x
               sustainability and social responsibility.

Official PDF, page 2 · Course Intended Learning Outcomes (CILOs)

Before you take this course

Check prerequisites, precursors and corequisites separately, together with equivalence and exclusion conditions. “and” means conditions must be met together; “or” marks alternatives. Read combined conditions in the groupings shown in the original text below.

Prerequisites

Nil

Official PDF, page 1 · Prerequisites

Precursors

Nil

Official PDF, page 1 · Precursors

Corequisites

This edition of the official syllabus does not state this item.

Additional course requirements

This edition of the official syllabus does not state this item.

Equivalent courses and conditions

Nil

Official PDF, page 1 · Equivalent Courses

Exclusive courses and conditions

Nil

Official PDF, page 1 · Exclusive Courses

Assessment and passing the course

Assessment

Continuous Assessment (%): 50; Examination (%): 50; Examination Duration (Hours): 2

View the original assessment table and instructions

ATs                   CILO No.            Weighting (%)               Remarks ("-" for   Allow Use of
                                                                                            nil entry)         GenAI?
1                     Participation / In-   1, 2, 3, 4, 5, 6    20                          -                  Yes
                      class Exercises /
                      Assignments
                      Students work
                      in groups or
                      individually to
                      apply operations
                      management
                      knowledge they
                      learn on class.
2                     Final Project         1, 2, 3, 4, 5, 6    30                          -                  No
                      Students work in
                      groups to analyze
                      an operations
                      management case
                      that they pick.

Official PDF, page 3 · Continuous Assessment (%),Examination (%),Examination Duration (Hours)

Passing requirements

This edition of the official syllabus does not state this item.