Feeling unwell? Find the right help

Call 999 for police, fire or ambulance assistance. Give the incident, exact location, number of people affected and callback number, then follow the operator’s instructions. Do not wait for the campus clinic to open.

On the KLT main campus, contact the 24-hour campus emergency number, 3442 8888, and provide the building, floor and room. Residence security numbers are listed separately below.

Kowloon Tong main campus

City University of Hong Kong, 83 Tat Chee Avenue, Kowloon Tong; add building, floor and room. Campus emergency assistance: 3442 8888.

Kowloon Tong residence

CityUHK Student Residence, 22 Cornwall Street, Kowloon Tong; add hall, floor and room. Residence security: 3442 1999.

Ma On Shan residence

CityUHK Student Residence, 2 Choi Sha Street, Ma On Shan; add hall, floor and room. Residence security: 3442 1000.

Young Chung-Yee Health Centre is on BOC 4/F beside the swimming pool. Medical: 3442 6066; telephone appointments can be made two working days ahead. Dental: 3442 6052 for enquiries/rescheduling; students must make appointments in person with valid student ID at dental reception.

Medical hours are Mon–Fri 09:00–13:00 and 13:30–18:00; arrive for morning registration before 12:45 and routine afternoon registration by 17:45. Saturday is 09:00–12:15; the centre’s main page sets routine registration at 12:00. Dental opens Mon–Fri 09:00–13:00 and 14:00–18:00, Sat 09:00–12:15. Both close Sundays/public holidays. Medical emergency service remains available during 13:00–13:30; use this page’s 999/A&E route for serious emergencies.

1. 1

   Medical: book by phone and register with ID

   Call 3442 6066 up to two working days ahead. State student category, requested date and routine/urgent care. Record the appointment, present valid CityUHK student ID at BOC 4/F and pay at registration. Bring medication names, allergy information and referrals.

   Call 3442 6066 for medical appointmentsCheck the applicable fees
2. 2

   Dental: make the appointment in person

   Bring valid student ID to BOC 4/F dental reception. State whether you need examination, scaling or treatment, check whether this academic year’s free examination was used and ask for the estimated treatment units. Students book in person; ID is required for booking and attendance.

   Check dental examination / treatment fees
3. 3

   Reschedule dental visits in advance

   Call 3442 6052 at least one working day before the appointment. Arriving five minutes late for routine examination, or ten minutes late for other appointments, counts as cancellation without refund. Arrive before the confirmed time.

   Call 3442 6052 to change a dental appointment
4. 4

   Collect the right documents

   Confirm medication directions, follow-up and referrals. Ask before leaving for any sick-leave certificate, attendance certificate or insurance receipt. A sick-leave certificate identifies the period unfit for work; an attendance certificate only confirms the visit.

These are the Finance Office’s current student guidelines. The subsidised category covers on-campus full-time and part-time students admitted to CityUHK award-bearing programmes, whether UGC-funded or non-UGC-funded. Holding a student card alone does not determine the tariff. Students outside those programmes, including exchange students, use the other-student category. Present valid CityUHK student ID.

Services include general consultations, clinically needed laboratory investigations, medication, dressings and injections. The clinic FAQ confirms a shared pharmacy and no difference in medication or other services between staff and students. HK$13 is the published consultation fee, not a promise of unlimited inclusion of every medicine or test. Before accepting another proposed service, ask whether it is charged separately, the total cost and whether an external referral is needed; keep itemised receipts.

Both hospitals below have 24-hour A&E departments. Call 999 for emergency ambulance assistance. If you can travel independently and need A&E, use the addresses below. Patients are treated by triage urgency, not arrival order; do not delay emergency care to check fees.

1. 1

   Call 999 if emergency assistance is needed

   Give the exact address, building/floor, situation and callback number and follow the operator’s instructions. In a residence, ask the local security team to help guide responders.

2. 2

   Bring identification when attending A&E yourself

   Show the driver the hospital name and full address above. At the hospital, follow Accident & Emergency signs for registration and triage. Bring HKID, passport/valid stay proof, medication and allergy records for eligibility checks and care. Do not delay emergency help to collect documents.

3. 3

   Keep the records after treatment

   Follow hospital payment instructions and keep official receipts, diagnosis/attendance records and referrals. Confirm medication directions and follow-up; use official documents for course or insurance requirements.

Students can book free SDS counselling for university adjustment, emotions, relationships or study difficulties. Call 3442 8478 during Mon–Fri 09:00–17:30, or visit the SDS counter at 6/F, BOC. Identify yourself as a student, describe the topic and available times, and record the appointment date, location and next steps confirmed by staff. Counselling remains at BOC 6/F; the student-life office at One Health Tower 7/F is a different service. For immediate danger, use the emergency assistance instructions above.

Use the fee table here to identify your programme category and tariff. Medical and dental charges are listed; ask the clinic to explain your proposed treatment, required chair-time and investigations and confirm the items and amount before payment.

The Basic Plan generally excludes ordinary outpatient consultations. The Top-up Plan has separate specified outpatient benefits subject to its terms and a registered doctor’s referral. Pay the provider and retain original receipts, diagnosis and referral documents; cover depends on your policy period, benefit limits and exclusions.

Students experiencing financial difficulty can call SDS on 3442 8090 about the Medical Relief Fund to apply for support for all or part of medical service fees. Approval and the amount depend on assessment.

Save these numbers. Give the full building name, floor and room when reporting your location; use the official map if you do not recognise the abbreviation.